XTB suffers a major platform outage, leaving traders unable to close positions for hours and raising fresh concerns over system stability.
Key Points:
- The outage blocked position closures for several hours during active market trading.
- Incident renews scrutiny of XTB’s technology after recent security and performance issues.
XTB, one of Europe’s largest listed brokers, suffered a major platform failure on Wednesday that left clients unable to close positions for several hours during live market conditions. The disruption exposed traders to volatile price movements without the ability to manage risk, prompting widespread frustration across social media.
The issue began around 4 p.m. local time, when users reported they could open new positions but were unable to close existing ones. Retail traders described watching profits and losses swing wildly without any control. One user said that he demonstrated the app to a relative only to see his position become trapped immediately after execution.
XTB Outage Traps Traders, Blocking Position Closures
XTB attempted to address the malfunction by suspending all CFD trading between 10 p.m. and 11 p.m. while engineers worked on repairs. Despite the maintenance window, clients still reported being unable to close positions well past midnight.
The company acknowledged the outage in a brief website statement but did not explain the cause or provide a timeline for full restoration. Meanwhile, speculation intensified online. One theory suggested the platform hit an integer overflow error, causing transaction ID numbers to flip into negative values, a claim XTB has not confirmed.
The outage arrives at a sensitive time for XTB. The broker recently posted its weakest quarterly net profit since 2022, and just days earlier celebrated onboarding a record 100,000 new clients in October. The latest failure has renewed scrutiny over whether its infrastructure can scale with rapid growth.
XTB has also been under public pressure following an alleged hack in August, which resulted in the company refunding client losses. Some traders now wonder whether similar compensation will be considered for Wednesday’s incident, particularly for those who suffered adverse market moves while locked out of their accounts.
Despite the turmoil, XTB’s share price dipped only 0.7% at Thursday’s open, trading near 70.92 zlotys. Investors appear to be waiting for clarity, but customers continue to demand answers,and assurances,that such outages will not recur.
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